MTN/TYME

MTN/TYME

Category: Service Design Challenge: In order to drive ARPU and non-voice revenue, MTN embarked on a series of disruptive innovation efforts – one of them being in the mobile banking space. Process: Picking up various solutions from a JV with Standard Bank an incubation team was developed to set up a fully-fledged mobile banking solution. Solution: Currently this mobile money solution is deployed in South Africa though partnership with Pick n...
Vodacom

Vodacom

Category: Service Design Challenge: In order to roll-out MPESA in Mozambique there was a need to better understand the Agent’s financial ecosystem in order to design financial services-based incentive models. Process: Ethnographic Immersion, semi-structured interviews, participant observations, photo diaries and co-creation workshops were used to inform strategic decision making. Solution: Development of different business and health insurance as well as banking concepts e.g....
SA Bank

SA Bank

Category: Service Design Challenge: A leading bank in South Africa needed to create a more relevant value proposition and digital customer experience to increase relevance with younger, non-traditional and tech-savvy customer segments. Process: Lead-User Ethnographic Research and Co-Creation, App. and Use Case Development Solution: Development of enhanced digital user experience, Personal Finance Management Tools and peer-to-peer Lending...
Design thinking

Design thinking

Client: Capespan Project: Design thinking Project: Service Design Capespan, one of the largest fruit producers and marketers in the world, approached …XYZ with a general requirement for innovation. Research into complimentary technologies led to new packaging methods and by opening up potential markets. …XYZ was also able to provide innovation on a processing and manufacturing...